Returns & Exchanges

The House of Amouage is committed to your complete satisfaction; we offer a 14-day return window for products in their original, unopened packaging to ensure the integrity of our exquisite fragrances. Due to the nature of our luxury products, items that have been unsealed or used cannot be accepted for return.

1

Initiate Your Request

Contact our Concierge Team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully place the product in its original presentation box and protective shipping carton, ensuring the RMA number is clearly marked on the exterior.

3

Complimentary Shipping

Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our artisans verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing